I have spearheaded a full server migration and owned the full structural redesign for the agency. Accessibility and regular server use increased significantly among team members, with the most common positive feedback being that users could intuitively navigate the system with ease.

In tandem, I implemented an asset management system — with ingestion protocol, quality control procedures,
consolidation processes, consistent naming conventions, and the application of metadata — all in an effort to reduce redundancy and save significant production time across the agency.

I have implemented and managed several font management systems, including FontExplorer X, Monotype Fonts, and UTC. I categorized and tagged thousands of fonts for ease of use, managed daily users, and provided guidance on licensing requirements and restrictions, ensuring agency and client compliance, as well as operational efficiency.

Throughout my career, I have been a key driver in exploring innovative tools and functions that pair with our existing workflows, in an effort to help aid in streamlined (and sometimes automated) daily tasks for production teams. From the above-mentioned DAM and Font Management rollouts to third-party plug-ins for existing applications, I find ways to reduce redundant tasks, improve efficiency, and increase productivity.

I am a firm believer that an undocumented process is essentially no process at all. There should always be recorded operating procedures for teams to refer to. And when one doesn’t exist, I tend to take it upon myself to work with the right people to right that wrong.

In one particular instance, I worked with a lead project manager in determining agency process from top to bottom, start to finish. We documented every step of the way, refined key steps where necessary, and were able to sum up our research in this The Life of a Project flow chart.

This visual has served agency leads for several years, and I’m pretty sure has even followed some folks to new agencies (shhhh).

For over 15 years, I have managed production operations within multidisciplinary creative studios, leading teams of full-time staff and freelancers, managing project schedules and determining resource allocation. I have established systems and workflows from the ground up to improve overall speed, quality, and accuracy.

I am always seeking improved company processes, even in the smallest of ways, taking the reins on research, collaboration with teams from all facets of a business, and implementation of platforms and software. I work with key stakeholders to establish organization and process, with my goal always being to find the smartest, most efficient way for anyone to do any given task. Additionally, I make sure new tools and capabilities are accessible to all by way of training guides, virtual sessions, and one-on-one walkthroughs.

One of the most important responsibilities I have within a team is treating everyone with kindness and respect. I always put people first, making sure each team member has what they need in order to successfully tackle a project. That might happen naturally by way of refined workflows that reduce predictable stress factors, or it might simply be from walking through a project and making sure all of the tactical and logistical boxes are checked. And on some days, it’s about making sure everyone is feeling seen, understood, and valued.